Policy: 160

Reporting of Critical Incidents


All definitions of Critical Incidents as well as reporting procedures as outlined in SCDDSN Directive 100-09-DD will be strictly adhered to. In addition reporting of a critical incident will be made immediately to the reporter's supervisor who in turn will notify the Executive Director or their designee. Employee's failing to report as prescribed by SCDDSN Directive 100-09-PD or by Agency Policy will be subject to disciplinary action up to dismissal.

Reporting Responsibility

The Executive Director or their designee will submit the critical incident report to the SCDDSN via, IMS (Incident Management System) within 24 hours of the event or the next business day should the event occur after-hours, on weekends or holidays.

The Executive Staff of the effected area will be responsible for entering the data on the IMS for submission as well as completion of the internal management review. Executive Staff should communicate to the Executive Director when the initial and/or final report is ready for submission.

For critical incidents involving consumers the Service Coordinator will report the incident to the families involved and will continue to keep the families updated. Care will be taken to keep other consumer's information and identities confidential.

Other reporting agencies such as law enforcement, DHEC, DSS, etc. will be contacted as necessary (as described in SCDDSN Directive 100-09-DD) by the Executive Director or their designee.

Internal Management Review — Quality Assurance

An internal management review will be conducted for all critical incident reports. The Executive Director or their designee will approve and submit the internal management review and final report on the IMS system within 10 business days from the date of the incident.

In addition the Quality Assurance/Risk Management Team will review the critical incident at their monthly meeting and provide additional recommendations as necessary to prevent the critical incident from happening again.

Attachments: SCDDSN Directive, 100-09-DD


This Policy is to ensure compliance with Directive 100-09-DD of the South Carolina Department of Disabilities and Special Needs dealing with the reporting, review and follow-up of critical incidents.

Effective Date:
June 1, 1998

January 25, 2007
June 24, 2010