Policy: 355

Workplace Monitoring


Workplace monitoring may be conducted by MDCBDSN to ensure quality control, employee safety, security, and consumer/customer satisfaction.

Employees who regularly communicate with consumers and customers may have their telephone conversations monitored. Telephone monitoring is used to identify and correct performance problems through targeted training. Improved job performance enhances our consumers/customers image of MDCBDSN as well as their satisfaction with our service.

Computers furnished to employees are the property of MDCBDSN. As such, computer usage and files may be monitored or accessed.

MDCBDSN may conduct video surveillance of non-private workplace areas. Video monitoring is used to identify safety concerns, maintain quality control, detect theft and misconduct, and discourage or prevent acts of harassment and workplace violence.

Because MDCBDSN is sensitive to the legitimate privacy rights of employees, every effort will be made to guarantee that workplace monitoring is done in an ethical and respectful manner.


To establish guidelines for monitoring the workplace to ensure safety, security and other essential interests.

Effective Date:
June 1, 1998

May 24, 2001
April 27, 2017